Contact

Welcome to the contact policy page of Zekka.net – the place where we make gaming and communication easier than ever! We know that sometimes, you may want to get in touch with us for a variety of reasons – be it to share feedback, ask questions, or even tell us about your incredible high scores (we’re always impressed). This page will guide you on how we handle communication, so you know exactly what to expect when you reach out to us.

1. Why Contact Us?
Whether you’re experiencing technical difficulties, have a game suggestion, or simply want to say "Hello!" – we’re all ears. Here are some common reasons you might want to get in touch with us:

• Game-related queries: Got a question about how a game works or a tricky level? We’ve got answers.
• Technical issues: If the site’s acting funny, we’ll work hard to fix it.
• Advertising inquiries: Interested in advertising with us? We’d be happy to chat about potential opportunities.
• Suggestions & Feedback: We’re always looking for ways to improve – let us know how we can make your Zekka.net experience even better!

2. How to Contact Us
We aim to respond as quickly as possible, so if you’ve got something on your mind, feel free to drop us a message. Here’s how you can reach us:

• Email: For all inquiries (questions, feedback, suggestions, or just sharing an awesome high score), you can email us directly at [contact@zekka.net]. Don’t be shy – we promise we don’t bite.
• Social Media: Want to chat on the go? Follow us on our social media pages (coming soon!) and feel free to DM us. We love to stay connected with our community.

3. What Can You Expect from Us?
When you contact us, here’s what you can expect:

• Quick Response: We’ll do our best to respond within 24-48 hours. We’re pretty quick on our feet, so don’t worry – we won’t leave you hanging.
• Friendly Team: Our team is here to help, and we promise to make our communication as friendly as possible. No robots, no jargon – just real humans, having real conversations. We might even throw in a joke or two!
• Privacy: We take your privacy seriously. Any personal information you provide when contacting us will be kept strictly confidential. We won’t share your info with anyone unless required by law (or you just happen to be our favorite gamer, in which case, we might tell our team).

4. What We Can and Cannot Help With
We’re here to make your Zekka.net experience better, but there are a few things we might not be able to help with:

• Game Development: While we love hearing about your game ideas, we’re currently not in a position to develop new games based on user suggestions. But hey, keep the ideas coming! You never know what might inspire us.
• Ad Blocking Issues: If you’re using an ad blocker and want to enjoy ads-free browsing, we can’t help with that. Ads help keep Zekka.net alive and well, so we encourage you to whitelist us if you can.
• Payment Issues: We don’t handle any payments directly since our games are free. If you’ve made a purchase through a third-party, please contact them directly.

5. Your Responsibilities When Contacting Us
When you contact us, please keep the following in mind to make sure we can assist you as quickly and effectively as possible:

• Be Clear: The clearer your message, the faster we can help. If you have a problem with a game, tell us what game it is and what issue you’re experiencing. We’ll be on it faster than you can say "Game Over!"
• Be Polite: We love kindness! Treating us with respect helps us provide better service – and makes our day a little brighter.
• Provide Details: If you’re reporting an issue, the more details you provide, the better. Details like browser type, device, and screenshots are super helpful for us to solve any technical issues.

6. How We Use Your Information
When you contact us, we collect a small amount of information, such as your name, email address, and the details of your inquiry. This helps us respond to you quickly and effectively. We will never share your personal information with third parties unless required by law or necessary to resolve an issue with a game (for example, in the case of technical support).

7. Response Time and Availability
We’re based online, which means we’re here for you most of the time! However, do keep in mind that we operate Monday through Friday, 9:00 AM to 5:00 PM (UTC). While we’re not always available on weekends, we’ll make sure to respond to your messages as soon as possible during business hours.

8. Feedback and Suggestions
We’re always eager to hear your thoughts! Whether you’ve got a game suggestion, feedback on how we can improve the site, or just a comment on how much fun you’re having, we want to know. After all, it’s YOU who makes Zekka.net what it is. If you send us a suggestion or feedback, we might not be able to implement everything right away, but rest assured we take every suggestion seriously.

9. Why We Might Not Respond (But We Still Love You)
While we do our best to respond to every message, there might be some cases where we don’t get back to you right away. Here are some reasons that might happen:

• Spam or irrelevant messages: We love hearing from you, but if your message is about something completely unrelated to gaming or the site, we might not respond.
• General inquiries: If your question is already answered in our FAQ or other sections of the site, we might point you to those pages. We promise, we just want to save you some time!